bs344 Privacy Policy

bs344 ("we", "our", or "the platform") operates a trusted online gaming service for players in Bangladesh. This privacy policy ("policy") explains how we collect, use, store, and protect your personal information.

By using or registering on our website, you are considered to have agreed to the terms of this policy. Before reading this policy, we also recommend reading our Terms and Conditions.

This policy applies to all bs344 services, mobile versions, apps, and related platforms. This service is open to users aged 21 and above only.

We collect only the information necessary to operate our services properly. The types of information are detailed below:

2.1 Registration and Identity Information

• Full name and date of birth (for age verification)
• Email address and mobile number
• National ID or passport details (when identity verification is required)
• Address and district

2.2 Financial and Transaction Information

• bKash, Nagad, Rocket, Upay, or bank account details (for payment processing only)
• Deposit and withdrawal history
• Transaction amounts and dates

2.3 Usage Information

• Login date, time, and device type
• IP address and browser type
• Gaming history and preferred games
• Total session duration

2.4 Cookies and Tracking Information

Our website uses cookies to improve your experience, maintain login sessions, and gather usage statistics. You can manage cookies through your browser settings; however, some features may not work properly without cookies.

Collected information is used only for the following purposes:

• Creating and verifying accounts
• Processing financial transactions and confirming deposits or withdrawals
• Managing bonuses and promotional offers
• Complying with applicable laws and regulations
• Preventing fraud, money laundering, and illegal activity
• Ensuring responsible gaming and verifying age
• Providing customer support and resolving issues
• Analyzing data to improve service quality
• Sending important service-related notices

bs344 does not generally share your personal information with third parties. However, limited information may be disclosed in the specific circumstances below:

4.1 Service Provider Partners

Only the information necessary to complete transactions is shared with bKash, Nagad, Rocket, Upay, and banking partners for payment processing. These partners are required to comply with our privacy standards.

4.2 Legal Obligations

We may be required to disclose information to comply with applicable laws in Bangladesh or a valid order from a competent authority. In such cases, only the information specified in the order will be provided.

4.3 Fraud and Security

Limited information may be shared with security specialists as needed to investigate fraud, address cybersecurity threats, or protect accounts.

4.4 Business Transfers

In the event of a business merger or transfer, user information may be included. However, the new owner will also be required to comply with this privacy policy.

bs344 applies high-standard technical and administrative measures to protect your information. Our security measures are as follows:

5.1 Technical Protection

• SSL/TLS Encryption: All data exchanged between the website and your device is transmitted in encrypted form.
• Secure Databases: Personal information is stored on secured servers with unauthorized access prevention in place.
• Firewall & Security Monitoring: Round-the-clock network monitoring and detection of suspicious activity.
• Two-Factor Authentication: An additional verification layer to protect login access.

5.2 Administrative Protection

• Only authorized personnel may access personal information.
• All staff are trained on the privacy policy.
• Regular security audits are conducted.

bs344 retains your information only for as long as it is necessary or legally required. Once the retention period ends, information is securely deleted or anonymized.

• Active Accounts: For the duration the account is active, and for at least five years thereafter.
• Financial Transaction Records: For the period required by legal obligations.
• Identity Verification Documents: For the legally specified period even after account closure.
• Cookies & Session Data: Automatically deleted after the designated period.

As a bs344 user, you have the following rights over your own information:

7.1 Right to Access

If you would like to know what information we hold about you, contact us at [email protected]. We will ensure you can view your information.

7.2 Right to Correction

If any of your information is incorrect or incomplete, you may request a correction. This can be done through account settings or via support.

7.3 Right to Deletion

If you request account closure, information other than that required by legal obligations will be deleted. Please note that financial transaction records must be kept for a specified period for legal reasons.

7.4 Right to Object to Processing

You may object to marketing communications or certain types of data processing. However, data processing required for service operations will continue.

bs344 strictly ensures that our services are available to users aged 21 and above only. We do not knowingly collect information from anyone under the age of 21.

Age is verified at the time of registration. If we become aware that someone under the age of 21 has opened an account, that account will be closed immediately and the associated information will be deleted.

If a parent or legal guardian believes their minor child has opened an account, please contact us promptly at [email protected].

Our servers and third-party service providers may be located outside Bangladesh. In that case, your information may be transferred internationally.

For any international transfer, we ensure that adequate data protection measures are in place at the destination and that the standards of this policy are maintained.

If the bs344 website contains links to external websites, we are not responsible for the privacy policies of those sites. It is your responsibility to read their privacy policies before visiting other sites.

Our game providers — such as Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft, and Ezugi — follow their own privacy policies. They receive only the information necessary to operate the games.

bs344 reserves the right to change, amend, or update this privacy policy at any time. If any significant changes are made, we will:

• Update the date on this page.
• Notify registered users by email.
• Display a notice on the website.

If you continue to use the site after any changes, you will be considered to have agreed to the updated policy. We recommend checking this page regularly.

If you have any questions, concerns, or complaints about this privacy policy, please get in touch with us. bs344 takes all complaints seriously and will work to resolve them as quickly as possible.

Our support team is able to assist in both Bengali and English.